We offer flat rate shipping (including insurance) to the Continental United States via UPS Ground Service. We do not ship to P.O. boxes or APO addresses. No international shipping.

Orders ship within 1-2 business days from our warehouse in Fontana, California U.S.A.

Shipping Fees Chart:

Standard UPS Ground Delivery

UPS Delivery Tracking

Tracking information will be provided as soon as it becomes available after your order has shipped.

It may take up to four business days to receive your tracking number. You will receive an automated shipping confirmation via email promptly after your tracking number becomes available. Please note that your tracking number will be valid, however, your package may take a few additional days to appear in the UPS system.

You can always check the status of your order via the url included in your order confirmation email or by logging into your "My Account" area (if applicable).

UPS Ground transit times. (Approximate)

Please note that delivery in the Eastern States may take up to 14 calendar days to be received. If you haven't received your order after 14 days, please contact us, be sure to include your order number for prompt service.

NOTE: UPS does NOT include the pickup day, weekend's, or Holidays in calculating the time in transit. Delivery times are estimated only, and not guaranteed. Holiday seasons may require additional time.

We cannot cancel or adjust your order as we utilize an automated ordering system. If your order is returned to us undeliverable or refused, shipping charges are non-refundable and a 20% restocking fee will apply.

This usually happens when the item is no longer available. ie: out of stock or discontinued.

Scenario:

Customer A adds an item to his/her shopping cart and continues shopping. Customer B also adds the same item to his/her shopping cart and goes strait to checkout and decides he/she wants 10 of them, but there is only 10 in actual stock. The system will award the items to the customer who is ready to checkout and adjust inventory accordingly. This means that the item customer A placed in his/her shopping cart is no longer available and therefore removed from their shopping cart.

No. We only ship within the 48 Contiguous States in the continental U.S.

No. We can only process your order on-line or by phone.

Alabastrite, Bone China Porcelain, Jade Porcelain, Stoneware, Patchwork Items, Diamond, Gold, Gemstones, Pearl, Sterling Silver, Hong Tze Frosted Acrylic, Gypsum and Dolomite

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed since they are painted with water soluble paints.

Bone China

Bone china is white clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. It is fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Bone china is lighter, stronger, and more expensive than porcelain.

Porcelain

Porcelain is fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. It is finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish; bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade porcelain is used for night lights because of its high degree of translucency.

Stoneware

Stoneware is white clay with fine ground stone. Working with stoneware demands great expertise and is becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Patchwork Items

Patchwork items are unique fabric or paper prints that are applied to the surface of porcelain, dolomite or polyresin items. Twelve layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Cubic Zircon

Cubic zircon is a simulated diamond. It has properties such as refraction, hardness, and specific gravity that are remarkably similar to diamonds. Cubic zirconia are difficult to distinguish from diamonds. Sometimes a jewelers loop will be needed to see the difference.

Diamond

Diamonds are extremely hard, highly refractive, colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of karats, or weight.

Gold

Gold is virtually indestructible, amazingly malleable, and doesn't rust or tarnish. Gold is graded by purity; in the U.S. a scale of 24 is used, with 24 karats (24K) being 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), etc. 10K is the legal minimum for Karat-graded gold. The word " Plumb " indicates the exact purity of the piece.

Gemstones

Gemstones are rubies, sapphires, emeralds and amethysts, and other precious stones. Gemstones are priced and graded by karat weight.

Pearl

Pearls are smooth, lustrous, variously-colored deposits formed around a grain of sand in the shell of certain mollusks. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Sterling Silver

To qualify as "sterling" silver a given piece must be composed of a least 92.5% pure silver.

Hong Tze

Hong Tze emulates a special stone found in China which is known for its deep red color. These items are created using an alabastrite polyresin. Hong Tze pieces are highly polished to bring out the intense, deep red color.

Frosted Acrylic

Acrylic items are given the French lilac process (used on glass), to achieve the distinctive frosted look. This creates the drama of frosted glass without the weight.

Gypsum

Gypsum is a white mineral which is used to make Plaster of Paris and other products.

Dolomite

Dolomite is a magnesia-rich, sedimentary rock resembling limestone. Dolomite is either gray, pink or white in color.